There are a few important things to keep in mind when returning a product, you have purchased from our online Store:
Please ensure that the item you are returning is repacked with the original invoice/receipt.
We will only exchange any product(s), if the product(s) received has any kind of defect or if the wrong product has been delivered to you. Contact us by emailing us images of the defected product at email@example.com or calling us at 0812 555 0069 (Mon to Fri 9am to 5pm and Sat 9am to 2pm) within 3 days from the date you received your order. Please note that the product must be unused with the price tag attached. Once our team has reviewed the defected product, an exchange will be offered for the same amount.
you may cancel your order any time before the order is processed by calling us at 0812 555 0069 (Mon to Fri 9am to 5pm and Sat 9am to 2pm).
Once the order is shipped, you will receive the shipping confirmation via email or SMS that contains the tracking information.
The Return and Exchange Policy will apply once the product is shipped.
The Africa Knowledge Hub may cancel orders for any reason. Common reasons may include: The item is out of stock, pricing errors* or credit card payment is declined by the issuing financial institution.
we will refund only if the wrong product deliver to you.
* Price is subject to change with or without notice.
SHIPPING AND DELIVERY
Parcel will be delivered through fastest delivery service, from the time you place your order to your new treasures arriving at your doorstep we be keeping in touch.
It is equally important to choose the solution which offers a specific selection of credit cards that are most popular in the merchants target markets. We take Visa & MasterCard as they are widely used by cyber customers. Transfer and payment utilities are also available.